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1.5 Based on 11 reviews
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    • Charged me when it was unauthorized 2
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  • From mobile
  • Aug 18
  • #902784

I've been seeing the add on tv about JUstFab having shoes for £35 so I decided to order to two pairs of shoes. I recently realised that they've been taking £35 from my account every month from January. I've tried to call them and tell them to stop, but the number provided would not let me through. I do not want to be charged for a membership I did not want, I want my money back!

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  • From mobile
  • Aug 09
  • #897291

Jus fab is charging me $39 for something that i didnt authorize.i did not ask to be a vip customer.and i want my money back i bought one pair of shoes and thats it.stop taking money off my card.

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ORDERED A PAiR OF BOOTS they came left foot sizr 7 right foot size 8 couldnt get anyone to help me even harder to get someone to cancel my acct. Still stuck with boots

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  • From mobile
  • Jul 08
  • #878758

I am only trying to cancel my subscription. I've had it for over a year. They say 24/7 service. I never can get an agent on the phone or in livechat. Awful customer service. I get they want money but i dont have time to remember to skip every month. I just don't. This needs to be addressed. So sick of this. That, or hire people that can do their job..

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After buying shoes with Justfab they set you up with this VIP account. Now that I have two credits with them of $39.99 dollars each. I cannot use that with the deals they have only for regular price shoes and whatever else they sell on their website. And now for some reason I don't see any nice shoes my size. Why are they not stocking up so that I will buy shoes. All the shoes I want are out of stock.. Weird thing is I had so many choices... Read more

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I have cancel this account month ago. What do I have to do to cancel. DO I need a Lawyer? I have justfab to cancel. I am still been charge on my credit card. I have people who was on three way listen on the line. but I am still been charge it month. Capitalone was on the one with us. Ihave a new card and justfab still charge on that one. I have talk to a laywer. HE said to call you. I did. SOMEONE just put the telephone and didn't call me back.... Read more

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  • From mobile
  • May 29
  • #856304

Total scam!! How do they sleep at night?!

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Am afraid my partner was scammed as with everyone else, took £35 a month from my account for over a year (I believed it was a bill), DO NOT USE, I have been unable to get refund from them, they don't follow complaints procedure, they refused to liaise with an ombudsman service, and neglected to pay me back eventhough we made 1 purchase of £15 and have never even logged on to the site. My only choice is reporting to trading standards and small... Read more

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I can't believe they can get away with this. I would never have signed up to a monthly subscription with them. I only noticed it when I was looking through my paypal account 6 months after I had bought boots from them for £15 (which were awful quality, not like the picture but it was so complicated sending them back that I didn't bother, so I was hardly going to subscribe to them knowingly!). They gave me a 50% refund on the money they had stole... Read more

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THIS IS One OF THE WORST PLACE I HAVE EVER ORDER BOOTS FROM I EVEN TOLD THEM I DIDN'T WANT THAT V.I.P.MEMBERSHIP.BUT THEY ARE SO STUBBORN TO MAKE MORE MONEY.Even The BOOTS I GOT FOR MY MOM FOR CHRISTMAS WERE NICE AT THE MOMENT SHE ONLY WEAR THEM 2 The FUR On THEM STARTED COMING OFF.I HAD CALLED THEM &TEXT THEM ABOUT IT AND THEY DIDN'T DO ANYTHING ABOUT IT.BUT THEY CHARGED 2MONTHS Of$39.95 I THINK THEY SHOULD RETURN THAT To BANK I Will ... Read more

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