Justfab Phone Numbers and Emails

Toll-Free Number:

  • (866) 337-0906
Send Message

Customer Service:

  • (855) 202-3566

Justfab Emails:

Accessibility
Legal
CCPA Inquiries, Privacy Inquiries
support@jfgiftcard.com
Is this your business?
PissedConsumer Club

Contact Information

Justfab Website:

Justfab Help Center:

Corporate Office Address:

JustFab LLC
800 Apollo St.
El Segundo, California 90245
United States

Other Info (opening hours):

Hours:

7 days a week: 9 am - 9 pm (EST)


Other Location:

Schlesische Str. 38,

Berlin, 10997

More contact details

Justfab Rating Based on 163 Reviews

Rating details

2.7
more details
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Justfab's Customer Service?

Chikaodili A Phj
Chikaodili A Phj
Feels Disappointed | Feb 15, 2024

(866) 337-**** This number is not going through. That is the only number I saw there

Read full quote
Nisa Czm
Nisa Czm
Feels Disappointed | Aug 11, 2023

I'm still waiting for my order code to be able to use my credits. Has been longer than 2 day as was promised

Read full quote
Marce Lhy
Marce Lhy
Feels Satisfied | Jan 28, 2023

No answer

Read full quote
Bradan Rqd
Bradan Rqd
Feels Satisfied | Jan 08, 2023

Great

Read full quote
Nonnie Chy
Nonnie Chy
Feels Disappointed | Dec 16, 2022

Poor customer service

Read full quote

Summary of Justfab Customer Service Calls

3.5K TOTAL
CALLS
04:08 AVG CALL
DURATION
39% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Justfab?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel subscription”
  • “To cancel my VIP membership”

Payments and Charges Question:

  • “Charge on acct”
  • “Unwanted charges”
  • “Pay bill”

Shipping and Delivery Question:

  • “Two weeks ago I sent some boots back because they were too big and I have not received them back to me with the right size and I have already paid for them so I either want my money back or I want the boot”
  • “My earrings I paid for did not get delivered”
  • “Delivery”

Request for Information Question:

  • “I really need to speak with an agentJust fab have been deducting my money times without numbers. I also mistakenly requested for the same pairs of shoes multiple times due to network issue.”
  • “I need to know how do I skip a month. And I also need to know how to spend the $49 I was charged last month.”
  • “Checking on balance”

Account Question:

  • “Money taken out of account, I don't have an acct just fab”
  • “Membership cancellation”
  • “To pay my balance”

Refund Question:

  • “Refund”
  • “Refund my money and cancel membership”
  • “Refund money”

Return/ Replace Question:

  • “Return”
  • “Returned and exchange”
  • “My white blue Jean jacket I ordered is to big I want to exchange with something in my in my basket”

Cards Question:

  • “50.00was just took off my card WHY”
  • “My credits put on a gift card. Im angry! The # your Just Fab company gave me, NO ONE ANSWERS!!!!”
  • “My bank card was charged and I don't even have an account”

Product/ Service Question:

  • “Bad quality shoes defected”
  • “I Can't Make A Order And Don't Know Why”
  • “Boots i order are to small want to exchange. Where do i send boots”

Staff Question:

  • “Customer service”
  • “Was out of internet service for a while couldn't get to skip this month”
  • “Customer service help”

Website/ Application Question:

  • “Site will not let me change password”
  • “At check out site. Saying card will not go threw. But then it's charging to my card”
  • “By and I've been a very valuable customer to y'all for a very long time. I just can't seem to get back into the site and I need to get into it, understand what the problem is.”

Employment Question:

  • “2015 W2”

Other Question:

  • “Skip this month”
  • “I want to skip a month”
  • “Me están quitando dinero de mi cuenta y no se porq”

About

Related Companies

Techstyle Fashion Group, Fabletics, ShoeDazzle, FabKids

Summary

JustFab is a fashion company. It was founded in March 2010 by Don Ressler and Adam Goldenberg. Its headquarters is based in El Segundo, California, USA. The parent company is JustFab Inc. It is a retailer of shoes, jewelry, handbags, and denim. JustFab has the following brands FabKids, ShoeDazzle, and Fabletics. It also provides gift cards, discount coupons, and ecommerce services. JustFab ships products worldwide. The company accepts returns within 30 calendar days from shipment day. Available payment options are Visa, MasterCard, and American Express. There is a VIP program with perks for VIP members.

Justfab reviews and complaints

Justfab is ranked 431 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISA

Compare Justfab To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ShoeDazzle image
566 reviews
2.1
Fashion Nova image
25210 reviews
1.9
Shein image
Has Verified Representatives
44011 reviews
4.4
Write a review
Do you have something to say about Justfab? What happened? What can we help you with?
Submit review Don't show this popup