Justfab Phone Numbers and Emails

Toll-Free Number:

  • (866) 337-0906
Send Message

Customer Service:

  • (855) 202-3566

Justfab Emails:

Accesibility
Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
Claim Your Business

Contact Information

Justfab Website:

Justfab Help Center:

Corporate Office Address:

JustFab LLC
800 Apollo St.
El Segundo, California 90245
United States

Other Info (opening hours):

Hours:

7 days a week: 9 am - 9 pm (EST)


Other Location:

Schlesische Str. 38,

Berlin, 10997

Justfab Rating Based on 154 Reviews

Rating details

2.5
more details
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Justfab Customer Service Calls

3.2K TOTAL
CALLS
04:08 AVG CALL
DURATION
41% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Justfab?

Activation/ Cancellation Question:

  • “Canceling membership”
  • “To cancel my account”
  • “Cancellation”

Payments and Charges Question:

  • “I need to skip the month.they still charge me”
  • “Charge”
  • “Charge on account”

Shipping and Delivery Question:

  • “I ordered a heel in a boot size, so I was wondering if I can get the right size”
  • “Where is my order”
  • “I received wrong product”

Refund Question:

  • “Refund”
  • “I want my refund back”
  • “I need back my refund”

Request for Information Question:

  • “Question on my account”
  • “Want to know about my order”
  • “My order confirmation”

Account Question:

  • “Account”
  • “My username email wont work”
  • “Deduction from my account”

Cards Question:

  • “To stop taking money off my card”
  • “Paid with my cash app card you guys took the money off the cash app card and then it says my order is not completed that you cannot use a prepaid card but you guys took the money off of my card”
  • “Card was charged for no reason”

Return/ Replace Question:

  • “Need to exchange d pair of shoes”
  • “Returns”
  • “Return”

Product/ Service Question:

  • “Bad quality shoes defected”
  • “Boots i order are to small want to exchange. Where do i send boots”
  • “Sinced April,June & July you've done automatic transfering the amount of 399 per month.And i did buy anything more sinced the last transaktion in December.I ask you to returned it back the money for 3 months transaction.”

Staff Question:

  • “Customer service help”
  • “Customer service”

Website/ Application Question:

  • “Site will not let me change password”
  • “At check out site. Saying card will not go threw. But then it's charging to my card”
  • “By and I've been a very valuable customer to y'all for a very long time. I just can't seem to get back into the site and I need to get into it, understand what the problem is.”

Employment Question:

  • “2015 W2”

Other Question:

  • “Skip month”
  • “Credits”
  • “Skip this month”

About

Related Companies

Techstyle Fashion Group, Fabletics, ShoeDazzle, FabKids

Summary

JustFab is a fashion company. It was founded in March 2010 by Don Ressler and Adam Goldenberg. Its headquarters is based in El Segundo, California, USA. The parent company is JustFab Inc. It is a retailer of shoes, jewelry, handbags, and denim. JustFab has the following brands FabKids, ShoeDazzle, and Fabletics. It also provides gift cards, discount coupons, and ecommerce services. JustFab ships products worldwide. The company accepts returns within 30 calendar days from shipment day. Available payment options are Visa, MasterCard, and American Express. There is a VIP program with perks for VIP members.

Justfab reviews and complaints

Justfab is ranked 330 out of 3465 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISA

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